Return Policy

Return & Cancellation Policy

At Do Home Healthcare, we are committed to the highest standards of sanitation and hygiene, as our products are intended for personal health care use. For this reason, we cannot accept returns or exchanges of any products, whether opened or unopened. This policy ensures the safety and cleanliness of all items in our warehouse. This includes products that have been changed by the manufacturer as this is beyond our control.

Order Cancellation

·         Orders can be canceled within 24 hours of placement, provided they have not yet been shipped.

·         A 10% cancellation fee applies to cancellations within this window.

·         Cancellation fees also apply if pickup orders are not collected.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery so we can assist you promptly.

Products under Warranty or for Repair 

·         Do Home Healthcare does not repair or service products listed on our website, nor do we cover the shipping costs for returning products to the manufacturer for repair. 

·         Warranty Exclusions: The warranty does not include providing a rental unit, compensating for rental costs, or covering labor expenses for repairing or replacing defective parts. 

·         Warranty Returns: It is the customer’s responsibility to properly package products for return under warranty. We strongly recommend using the original packaging to prevent shipping damage. Products shipped in inadequate packaging will be the customer's responsibility if damaged. 

·         Warranty and Repair Exclusions: Some warranty and repair exclusions may apply to certain items. While parts may be covered under warranty, labor costs are not included. If you would like to confirm whether your product is covered under warranty, please contact us at info@dohomehealthcare.com.

Contact Us
If you have questions or require assistance, please contact us at 416-746-6789 or info@dohomehealthcare.com.

Please note: Do Home Healthcare reserves the right to modify this Return Policy at any time without prior notice.