Shipping Policy
Do Home Healthcare – Shipping Policy
At Do Home Healthcare, we ship across Canada using a variety of trusted carriers based on your location and the nature of the item. Standard delivery times range from 2 to 9 business days from the time you place an order.
|
Category |
Group A (ON, QC) |
Group B (AB, MB, SK, NB) |
Group C (BC, NS, PE) |
Group D (NL) |
|
Standard Items |
$15 |
$25 |
$30 |
$30 |
|
Commodes |
$40 |
$60 |
$60 |
$90 |
|
Mobility Aids |
$40 |
$50 |
$50 |
$70 |
|
Reclining Wheelchairs |
$140 |
$140–150 |
$160 |
$160 |
|
Power Mobility Devices |
$200 |
$300 |
$300 |
$500 |
|
Ramps |
$40 |
$50 |
$50 |
$60 |
|
Hospital Beds (Standard) |
$200 |
$200-$250 |
$250 |
$350 |
|
Hospital Beds (Long-Term Care) |
$400 |
$400-$500 |
$500 |
$700 |
|
Foam Mattresses (Standard) |
$40 |
$40 |
$40 |
$40 |
|
Foam Mattresses (Bariatric) |
$90 |
$100 |
$120 |
$160 |
|
Air Mattresses (Standard) |
$40 |
$40 |
$40 |
$60 |
|
Air Mattresses (Bariatric) |
$50 |
$50 |
$50 |
$70 |
|
Patient Room Items |
$40 |
$50 |
$50 |
$90 |
|
Residential Recliners |
$200 |
$300 |
$400 |
$300 |
|
Privacy Screens |
$50 |
$60 |
$70 |
$90 |
|
Power Scooters |
$200-$300 |
$300 |
$400 |
$500 |
|
Lift Chairs |
$140 |
$140–150 |
$160–180 |
$160 |
|
Patient Lifts |
$200 |
$200-$250 |
$250 |
$350 |
*Standard shipping items are small, lightweight products like personal care, incontinence supplies, basic bath safety, and similar essentials.
Please note that these charges are subject to change without prior notice.
🏠 Local Delivery & Setup Within 15 km
If you're located within 15 km of our store and require assembly and setup—such as for hospital beds or other large equipment—please contact us at 416-746-6789 or info@dohome.healthcare. We’ll be happy to arrange this service for you. Additional charges apply.
📬 Order Tracking & Notifications
Orders placed before 12:00 PM EST are usually processed the same day. If you place your order close to the deadline or after 12:00 PM, it will be processed the next business day.
Once your order is packed and ready to ship, you will receive a tracking number via email.
If your address is within our local delivery zone, we may deliver your order personally. In this case, a tracking number will not be provided, but you can contact our team at 416-746-6789 for delivery updates.
Please note: Once your order has been handed off to the courier, any delivery delays are beyond our control and are not our responsibility. If your order shows as delivered but you have not received it, or if it is still in transit, please contact the courier directly for the most up-to-date information. We cannot be held responsible for lost shipments.
🕐 Estimated Transit Times
Below are typical delivery timeframes based on past orders. These estimates are provided as a general reference and are not guaranteed, as actual transit times may vary due to carrier delays, weather, or other factors.
|
Provinces |
Estimated Delivery Time |
|
Ontario (ON), Quebec (QC) |
2–6 business days |
|
Alberta (AB), Manitoba (MB), Saskatchewan (SK), New Brunswick (NB) |
3–7 business days |
|
British Columbia (BC), Nova Scotia (NS), Prince Edward Island (PE) |
4–8 business days |
|
Newfoundland & Labrador (NL) |
4–9 business days |
🌐 Remote & Non-Serviceable Areas
Some rural or remote locations may not be cost-effective or feasible for delivery via our standard shipping methods. If your address falls into this category, our team will contact you to discuss alternate arrangements or provide a full refund.
🏷️ Address Errors & Refused Deliveries
It is the purchaser’s responsibility to ensure that the shipping address entered at checkout is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses.
If a package is returned to us due to an address error, refused delivery, or an unclaimed shipment, you will be responsible for any additional shipping fees before we attempt to reship the item.
Please double-check your shipping information before placing your order to avoid delays or extra fees. If you have questions or need assistance, contact us at 416 746 6789.
🚚 Carrier Preferences
If you have a preferred shipping carrier, please contact us at info@dohomehealthcare.com before placing your order. We’ll do our best to accommodate your request and provide a custom shipping quote.
🔄 Special Orders & Backorders
We strive to process and ship all in-stock items as quickly as possible. However, some products may be:
- On backorder, or
- Require special ordering from the supplier.
In such cases, shipping times may be delayed. If your order is time-sensitive, please let us know — we’ll do our best to offer alternative solutions. When possible, this may include sourcing the product from another warehouse, which could incur an additional fee (though not always).
Our team will contact you by email with estimated timelines and updates on your order status. If you haven’t received an update within a reasonable timeframe, feel free to reach out — we’re happy to help.
🏪 Local Pickup – Ontario Only
Customers in Ontario may choose to pick up their order at our retail location:
Do Home Healthcare
100 Rexdale Blvd
Etobicoke, ON M9W 1N7
Please wait for a “ready for pickup” email before coming in. We cannot accommodate early pickups.
❓ Frequently Asked Questions
Q: Do you ship outside of Canada?
A: No, we currently ship within Canada only.
Q: Why isn’t there a flat rate for the Territories or Nunavut?
A: Due to high and inconsistent shipping costs, flat rates are not feasible. Please contact us with your item list for a custom quote.
Q: My order hasn’t arrived—what should I do?
A: If your order hasn’t arrived, start by checking the tracking information:
- If tracking is available, contact the courier directly for updates.
- If you didn’t receive a tracking number or are unsure, contact us and we’ll assist you.
Need Help?
📧 info@dohomehealthcare.com
📞 416-746-6789